The nearest town to us is Rotorua, which is 14 km from the lake edge/landing. You can GPS the landing via 'Lake Tarawera' The campsite is located at the end of a 15km trail. You may also access the campsite via your own vessel, or a transfer with Totally Tarawera.
If you cancel your booking within 48 hours of arrival you will receive a full refund of monies paid minus the first night. Travel insurance is highly recommended.
The online booking system is provided by Bookit. A non-refundable fee of NZD20.00 applies to all cancellations regardless of the supplier's cancellation policy and the Payment Processing Fee (PPF) is NON REFUNDABLE.
At the time of booking payment by credit card shall be made for the full or part amount of each booking in New Zealand dollars. If you are booking an on request product then your card will be charged once the booking is confirmed. You will receive to your nominated email address either a booking confirmation or booking request confirmation with a reference number for each booking made. You will need to use that reference should you wish to refer to your booking(s) at a later date.
Cancellation policies are specific to each supplier and are detailed on the payment confirmation page prior to final booking confirmation.
Where you are entitled to a refund the refund will be made to the same credit card that you used to confirm the booking.
For amendments of bookings additional charges or refunds please ensure you contact both BookIt and the operator you have made the booking with. If you make a booking using a discount code you will not be able to use that discount code on any subsequent booking amendments. Amendments will be made using the normal price of the product being amended.
You may be required to provide a credit card at check-in/arrival to cover incidental charges and may also be required to provide photo ID.