The Helicopter Line & Glacier Helicopters West Coast

Waiau Tours

Map & Directions

30 Main Road, Franz Josef, Waiau, South Island, 7886, New Zealand

Map

Cancellation Policy

MINIMUM NUMBERS
All flights have a minimum passenger number for departures. Bookings will be accepted for numbers less than the required minimum as we will coordinate to achieve the required minimum. Clients are required to reconfirm their reservation the day prior to flying by calling The Helicopter Line base where they have booked to fly. For contact numbers visit our contact us page.

CANCELLATION AND REFUND POLICY
Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of The Helicopter Line aviation bases for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be provided.

No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.

COVID-19 CANCELLATION AND REFUND POLICY
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.

If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organise a reschedule or refund.

RISK DISCLOSURE
All activity inherently involves risks and potential hazards, and we cannot anticipate or eliminate all risks, however together we can manage and mitigate risk. Often, we are operating in unmodified and uncontrolled terrain and a balanced and conservative approach is taken to accommodate changing conditions. Our risk management includes monitoring of natural hazards including potential atmospheric, land or water related occurrences. (Landslides, earthquakes, tsunami, volcanic, storms, flooding, avalanche, rock, or ice fall).

We provide information to participants before and during the activity to ensure their participation suits their ability and objectives and is as safe as practicable with any potential changes identified prior or during the trip.

It is important clients acknowledge there are risks, understand safety information and briefings before and during their activity and follow the instructions set out by our experienced and trained teams.

Prevention of accidents and incidents is key in all our operations, and this is achieved when we all approach activities with care, control, and responsibility.