Rolleston Motel Thames - Wenzel Motels

Wenzel Motels Terms & Conditions
We welcome you to the Wenzel Motels booking website and hope you enjoy
your experience, but you must read and agree to these terms and conditions
as they will apply to your use of our website and any bookings you make with
us using our online booking application. Wenzel Motels will accept your
reservation subject to the following terms and conditions.
Wenzel Motels reserves the right to change, modify, add, or remove sections
of this website and these terms and conditions at any time without notice or
liability. If you are a regular user of our online booking application, we
recommend that you check this website and these terms and conditions on a
regular basis, as it is not the responsibility of Wenzel Motels to inform you of
any changes and any future reservations you make will be made subject to
the terms and conditions which apply at the time a booking is made.

Photographic Identification

When you check-in, you may be asked to provide photographic identification.
If you are unable to provide such identification, your reservation may be
cancelled, and you may be liable to pay us an amount equal to the full
reservation amount plus any other costs incurred by us in connection with your
reservation.

Guarantee Policy
Guarantee with a valid credit card is required at time of making a reservation via
Wenzel Motels website as well as on check-in to the motel.

Deposit Policy
No deposit is required when booking a flexible rate online during free
cancellation period (ie. any booking that does not require payment at time of
booking). Rates that contain restrictions must be paid at the time of making the
reservation on a Wenzel Motels website. Please refer to individual rate terms
prior to confirming your reservation.

Payments
A valid credit card MUST be presented on check-in to the motel.
Payments may be made by credit card (as indicated for online bookings or as
indicated as being accepted at the relevant motel) or by cash or EFTPOS at the
relevant motel.

If you are settling your account over NZD 500.00 by credit card in our motels,
please note that for Visa Card, Mastercard, 3% credit card transaction fee will
apply. You may choose to change the method of payment to prepaid via bank
transfer, as these methods of payment do not attract this fee.
You agree to pay interim accounts when presented even though you may not
have departed from our motel.
You agree that any charges for services to you, not billed at the time of your
departure, may be added to your account for settlement as arranged or may be
charged to the same credit card used to pay the account at the time or to the
credit card used to guarantee payment of your account.
Upon arrival at your selected property guests must provide valid Federal or State
government issued photographic identification for security purposes. In addition,
the Guest must also provide a credit card in the name of the photographic ID to
secure the accommodation. A Credit Card pre-authorisation of up to $300 is
required to cover incidental items including (but not limited to): mini bar,
telephone calls, breakages/damages, excessive cleaning charges above the
normal level of cleaning due to the room being left in an unacceptable state, etc.
The pre-authorised amount is set aside by the credit card company for a period
of up to 10 working days (release times may vary, please check with the issuing
financial institution). The pre-authorisation will affect your available funds
balance or spending limit. For more information on this practice, we suggest the
cardholder contact their issuer. Once a pre-authorisation has been made, we
cannot release, remove, or lower the authorised amount, until we process the
final account on departure. This is a restriction placed on us by the bank and
cannot be negotiated. Wenzel Motels reserve the right to pre-authorise all credit
cards within 2 days of arrival. Please note this process validates the presented
credit card and protects both the cardholder and merchant from increasing fraud
incidents.

Rates and Charges
You agree that you will pay to us the room rate for each day of your stay and any
additional charges up until the time you advise us that you have departed from
our hotel.
All prices are quoted in New Zealand dollars (unless otherwise specified) per
room per night and are inclusive of GST.
Prices are subject to availability and can change without notification due to
fluctuations in charges and currency.
Blackout/special event periods may apply.
The "from" rates displayed on the website are indicative rates only, are subject
to availability & terms and conditions apply. Please select dates and check
availability to get the most up to date pricing.

Cancellation & Refund Policy

- Special Events, Group bookings (3 or more rooms) 28 days’ notice of
cancellation required, or total amount charged

- School Holidays and Statutory Holiday bookings (long weekends) 14 days’
notice of cancellation required, or total amount charged

- all other times 48 hours’ notice of cancellation required, or total amount charged
Cancellations after this times or no-show are subject to a cancellation fee which
will be charged to the credit card used to guarantee payment of your account.
The cancellation fee is equal to total amount of booking. A no-show is when you
do not check-in on the night of your booking reservation.
Please note latest check-In without prenotification is 8pm on the day of your
arrival date.

The guest will be charged a prepayment of the total price of the reservation in
the 2 days before arrival. (non-cancellation)
Cancellation and amendments should take place in writing. You cannot derive
any rights from a verbal cancellation.
Refunds will only be made the to the credit card charged for the original
transaction and may take up to 3 working days to show on your account. For
more detailed information please see your Card issuer.


Relocations
Wenzel Motels retains the right to cancel or relocate any bookings without notice.

Check-in

Standard check-in time is between 2.00 pm and 8.00 pm
At Wenzel Motels we do our best to ensure that our guests have a flexible stay.
Guests may attempt to check in earlier than the guaranteed check in time of
2PM, but Wenzel Motels is not able to guarantee this will be possible. Guests
are welcome to leave their bags at Reception for storage and can be notified
when their room is ready for check in.
Upon arrival at your selected property guests must provide valid Federal or
State government issued photographic identification for security purposes. In
addition, the Guest must also provide a credit card (only accepted MasterCard
or Visa) in the name of the photographic ID to secure the accommodation.

If you do not have a credit card to provide for your reservation, full advance
payment (within 48 hours before arrival date) of accommodation or package will
be required, plus a bond of NZD 300.00 per stay per room. The bond will be
refunded after all charges are confirmed on departure.
No pets are allowed on the property, except for service dogs and pre-arranged
requests.
Visitors: All visitors are required to report to reception as we need to know who
is on the premises at all times in the case of an emergency and for security
purposes. In order to ensure the quiet enjoyment of all of our guests we ask that
visitors and those hosting visitors keep noise to a minimum. Visitors are to leave
the rooms by 8.00 p.m. and the property by latest 10 pm. Parking and Pool is for
motel guests only.
Wenzel Motels is a 100 percent non-smoking property. If evidence of smoking is
detected in any guest room or public area of the property, the guest will be
charged an extra cleaning charge of NZD 300.00. Smoking is permitted in the
designated area, please ask our Front Office staff.
Damage: We understand that accidents can happen, and we would appreciate
you letting us know immediately when a spillage or breakage occurs. This
enables us to attend to this immediately to minimise long term damage and
potential claim for costs. Any other damages or breakages that are caused
through carelessness or disrespect of our property will be charged accordingly.

Check-out:
Guests are required to check out at 10AM on the day of departure, unless prior
arrangements for a late check out are made with a Wenzel Motel front office
team member. Extra charges may apply for extension of departure time. You
agree that we may apply a charge if your required check-in time requires us to
keep the room empty on the previous day.
You must advise us of any change in the number of persons using the room and
agree to pay any additional charges for additional persons not included in the
number stated at the time of registration.
You must return the key and/or security card for the room at the time of your
departure and agree to pay a charge for replacement of keys you lose or fail to
return same.

Minor
Persons under the age of 18 must be accompanied by a responsible adult.
Children under the age of 2 years using existing bedding can stay at no additional
charge in the room with guardians / parents.

Facilities and Services
Whilst care is taken to ensure that the description of our facilities and services is
accurate, these are continually being changed, upgraded, and on occasion taken
out of service. If any feature or facility is essential to you in choosing a particular
property, it is your responsibility to confirm with the property prior to making your
reservation that the feature or facility will be available during your stay.
To the extent permitted by law, Wenzel Motels is not liable for omissions, errors
or changes to the facilities and services at a property, whether temporary or
permanent.
Accommodation facilities listed may not apply to all room types.

Group or Third-Party Booking Policy:
Wenzel Motels has established limits on the number of rooms that are able to be
booked over the Internet on a single date at any one hotel which accepts
reservations via this website. This limit is 2 rooms per motel per booking date.
Bookings of 3 or more rooms made by Travel Agents, Wholesale Travel Agents,
all other third parties or direct bookings will automatically have a group payment
and cancellation policy apply.
A Minimum of 1 night accommodation or 50% of the total booking will be charged
at the time of booking (deposit) full payment will be due 28 days before arrival.

Third Party Products and Services
Wenzel Motels sometimes includes third party products or services in special
packages, or hosts third party services at the hotel, and Wenzel Motels is not
liable under any circumstances for any failure by third party providers to provide
products or services, nor for any error, alteration or change of any kind made by
those third-party providers following acceptance of a booking by them.
All third-party coupons, vouchers, receipts, and tickets are issued subject to the
terms and conditions specified by those third parties.
Wenzel Motels does not warrant the accuracy of any information, statements or
representations made by third parties and is not liable for any act or omission,
default or negligence of any third-party provider.

Errors and Omissions
Any reservation made on the Wenzel Motels online booking website is made
at your own risk. As you are entering information directly into the Motel
reservations system, all information entered by you will be assumed to be
correct and final. Any errors or omissions will be the responsibility of the
person entering any information into our online system. Wenzel Motels will not
be held responsible, nor will Wenzel Motels accept any financial liability for
any errors or omissions in the information provided.

Releases and Indemnity
Any monies or other valuables, goods or vehicles that belong to you, brought in
or on to the room, grounds or car park remain your responsibility and we are not
responsible for their safekeeping.
To the extent permitted by law, you agree to release and hold harmless Wenzel
Motels and its current and former officers, employees and agents against and
from all expenses, costs, liabilities, claims, actions, proceedings, damages,
judgments and losses of any kind whatsoever (including consequential and
economic losses, property loss/damage and damage for injury, including
personal injury and death) arising out of, caused by, attributable to or resulting
from your reservation, your stay or your attendance an event at the relevant
Wenzel Motels for any reason whatsoever.
You agree to indemnify Wenzel Motels and its current and former officers,
employees and agents for all expenses, costs, liabilities, claims, actions,
proceedings, damages, judgments and losses of any kind whatsoever (including
consequential and economic losses, property loss/damage and damage for
injury, including personal injury and death) incurred or suffered by Wenzel Motels
or its current or former officers, employees or agents arising out of, caused by,
attributable to or resulting from your reservation, your stay, or your attendance
at an event at the relevant Wenzel Motels except to the except caused or
contributed to by Wenzel Motels or its current or former officer's, employee's or
agent's negligence.
You agree that regardless of your length of stay there is no tenancy or other
proprietary rights created under any laws.
We grant you a licence to stay in our hotel and we reserve the right to terminate
the licence at any time.

Photography and Video
Any activity (including photography and videography) of a commercial or
promotional nature is not permitted anywhere within the motel without the prior
written approval of Wenzel Motels management and, in the case of photography
/ videography, without an authorised location acknowledgement. Motel
management has the right to cancel accommodation and require the immediate
cessation of any activity taking place in breach of this condition. Unauthorised
imagery or video must not be published on any media and must be immediately
removed from the public domain upon request from motel management

Use of Information
You agree we may use your email address to send you information.

General
These terms and conditions are governed by and will be construed in
accordance with the laws of the State of New Zealand.
Nothing in these terms and conditions affect any rights you may have and which
by law cannot be excluded, including under the Competition and Consumer Act
2010 (Cth) and under State and Territory consumer protection legislation.
Privacy
At various times, we may collect personal information about you and/or the
persons accompanying you during your stay or attendance at an event at a
Wenzel Motels.
Wenzel Motels handles all personal information in accordance with its Privacy
Policy and applicable privacy laws. A copy of the Wenzel Motels Privacy Policy
is available at Privacy Policy.
Important: Please read these terms and conditions carefully.
All reservations made through our websites or via phone, email or in person are
subject to these terms and conditions and the person making the reservation will be
deemed to have accepted these terms and conditions on behalf of all persons who
will be staying at the Wenzel Motels under the reservation (once the reservation is
accepted and confirmed by Wenzel Motels).
Reservations may also be governed by and subject to additional terms and
conditions which are applicable to individual Wenzel Motels.