All cancellations must be made in writing and sent to:
email@example.com or Blackfern Lodge Ltd P O Box 12 Te Kuiti 3941
Cancellation fees for all accommodation package deals meals transfers and shuttles are charged on the following basis per person:
Package prices are a complete package no part refunds if your plans change
Within 7 - 0 days of booking arrival date: 100% of booking price
Within 8 - 20 days of booking arrival date: 50% of booking price with the forfeited portion able to be transferred to another booking.
During the peak season September – April in the event of bad weather we will endeavour to postpone your booking to a later mutually agreeable date.
Prior to 21 days of booking arrival date: your payment will be refunded in full.
Cancellations due to COVID 19 transferable deposit to another booking date or refunded in full.
These cancellation fees are not negotiable; therefore we strongly recommend that you purchase travel insurance.