Akaroa Lavender Accomodation

Kia Ora from Akaroa Lavender and thanks for booking with us. Please take a few minutes to read through and understand our booking conditions.
We look forward to welcoming you to our whenua (land).

1.0 Person Making the Booking & Responsibility for the Booking
•The person making the booking must be present and onsite at the property throughout the stay unless otherwise agreed in writing by Akaroa Lavender.
•For corporate bookings or those booking on behalf of family, or as a gift for friends, please notify us of this before booking or proceed with your booking now and notify us of the circumstances immediately thereafter.
•The cardholder/payee is responsible for leaving the property neat & tidy & its chattels, furnishings & grounds in the condition found at arrival.
Whenever the cardholder/payee will not be staying, the cardholder/payee should take appropriate steps to ensure that all staying guests are aware of the terms & conditions of stay.
2.0 Bond Policy
Credit card details required as a bond and may be requested prior to the commencement of your stay (typically 21 days prior to arrival or at time of booking if booking within 21 days of arrival). A higher bond may be specified if you have a large number of guests, pets or other special circumstances.
The cardholder/payee is responsible for ensuring that the property is left neat & tidy & that its chattels, furnishings & grounds are left in the condition found at arrival.
By proceeding with this booking you authorise Akaroa Lavender to charge the card/bond for the fair cost of unavailability, replacement, repair, or services required to restore the property, its chattels, furnishings or grounds to the condition found at arrival, where it can be established that such issues arose in the course of your stay & where these issues cannot be attributed to fair wear & tear.
Should a claim for recovery of costs exceed the bond, an invoice will be raised for immediate payment of the remaining amount.
3.0 Use as a Business
The Consumer Guarantees Act 1993 does not apply if the property is used for business purposes.
4.0 Cancellation by Guest(s)
For cancellations made more than 21 days prior to arrival, an 80% refund of the total booking value is available (the initial 20% deposit is non-refundable).
•For cancellations made 21 days ~ 16 days prior to arrival, a 50% refund of the total booking value is available.
•For cancellations made 15 days ~ 8 days prior to arrival, a 25% refund of the total booking value is available.
•For cancellations made within 7 days of arrival, a refund is not available.
This cancellation policy also applies to changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.
If postponing your booking to a future date may be possible or if you have special circumstances that would warrant compassionate consideration, please contact us via email before cancelling your booking so that we may discuss postponement or credit options with you.

Cancellation by Akaroa Lavender
In the unlikely event that an availability or pricing error occurs at the time of booking, or that a property becomes unavailable as accommodation (for example in the event of damage by natural disaster, unavailability of critical services such as electricity or hot water, or unexpected sale by the owner), then Akaroa Lavender will undertake to provide alternatives/arrangements that are agreeable to the guest(s) and/or will provide a full refund of any amounts paid to Akaroa Lavender. Neither Akaroa Lavender nor the property owner will have any further liability in connection with the unavailability of the property.
Akaroa Lavender and/or the property owner reserves the right to cancel a booking where it reasonably believes that the terms of stay may be breached or where references & assurances, where requested from guests, are not provided.
Akaroa Lavender and/or the property owner reserves the right to cancel a booking where the payment terms are not honoured by the Guest. Standard cancellation terms would apply with respect to refunds.
If the terms and conditions of accommodation are seriously breached, Akaroa Lavender and/or the property owner reserves the right to evict the guest(s). Under such circumstances, compensation will not be due to the guests and the guest shall remain liable for any breakages, emergency cleaning and or additional cleaning charges.

COVID-19 Travel Restriction affected Bookings - Credit Offer
This offer is made available when travel is prevented by COVID-19 or similar New Zealand government enforced restrictions that prevent guests from attending their booking with us. In these circumstances, the full value of the booking is offered as a credit towards a future booking on the following bases:
•The new stay is to be completed within 12 months of the original booking,
•New stay dates will be subject to the availability of the originally booked property (some flexibility may be required in respect of new date selection),
•Where the originally booked property is not reasonably available for the foreseeable future the credit offer will be extended for use at other selected Akaroa Lavender-managed properties,
•A seasonal rate increase may apply if dates are moved to a higher rate season,
•Any unused portion of the credit is non-refundable, including in the event of cancellation of new stay dates,
•Other standard terms and conditions apply to the new booking,
•Facilitation of this credit offer will be provided free of any additional administration fees.
Please contact us as early as possible to request this offer. Requests may be declined where Akaroa Lavender is not notified of your inability to travel within a reasonable timeframe of this becoming known (this is important as some travel will qualify as essential and permissible and we will not assume you will not be able to travel).

Free Cancellation with Full Refund Offer
Due to the uncertainty associated with any future Government enacted travel restrictions, we are pleased to offer Free Cancellation with Full Refund up to 7 days prior to arrival for new bookings for Lavender Cottage or Kūkupa Matairangi.
This offer does not apply to any portion of a booking that is covered by a past credit arrangement. This offer is not available to international guests that book dates prior to the official reopening of New Zealand's borders.

Contract
Akaroa Lavender is the accommodation owner. These Terms are for the benefit of, and are intended to be enforceable by, the accommodation owner under the Contracts (Privity) Act 1982.

Payment Policy
A deposit of 20% of the total will be charged to your Visa or MasterCard to secure your reservation with the balance payable & bond or card details required 21 days (3 weeks) prior to arrival. If you wish to secure your stay by bank or international transfer, please Contact Us for more details.
For bookings commencing more than 21 days from booking, the rental balance will be charged to your card 21 days prior to the commencement of the stay.
For bookings commencing less than 21 days from the time of booking the rental balance will be charged to your card upon or soon after receipt of your booking.
MasterCard or Visa accepted (2.75% credit card surcharge applies).
Payment reminders are not automatically provided before charging of the rental balance. If you require a reminder, wish to alter the payment card details or make this payment by another means please Contact Us as early as possible.
Arrival instructions will be emailed upon completion of billing & verification of the bond, if any.

Prices & Payments
All prices displayed on this website are in New Zealand Dollars and may be changed at any time without notice. Akaroa Lavender is a New Zealand-owned company. Booking and payment for the accommodation must be made by a valid credit or debit card on, using Visa or MasterCard. For your security, Akaroa Lavender prefers that payments be processed through Book It, although card details may be processed over the phone, and bank transfers or international fund transfers may be accepted by request.
Unless otherwise stated on the listing or booking confirmation, the following inclusions apply:
•On-call property manager support
•All properties are fully furnished (more or less as photographed)
•All utilities are included
•All linens are included
•Mid-stay linen service and housekeeping is available by request or may be included in some cases (please enquire for more information)
•Early check-in / late check-out options can be purchased (please see Check-in/Check-out notes below)
•Other features & amenities as shown on property listings
For long stays where an accommodation agreement has been provided, please refer to the accommodation agreement for inclusions and other terms and conditions.

Guest Rules & Responsibilities
No Parties, No Venue Use, No Smoking, No illegal substances, No unadvised guests,
Properties may not be booked for use as party or function venues.
Smoking is prohibited inside and outside all properties.
Illegal substances are strictly prohibited at all properties.
Properties are made available on a per-person basis & only for guests that form part of the booking.
Akaroa Lavender reserves the right to charge call-out fees for staff and security time and/or to cancel bookings where terms and conditions are breached or where there is insufficient assurance that staying guests or intending guests will comply with these terms and conditions. Akaroa Lavender reserves the right to request paid bonds and references where necessary.
Please Contact Us if you have any questions in regard to this policy or you need to update your booking details.

Check-in Times
Check-in is possible anytime after 2 pm or 3 pm (as specified in listing & arrival details).
Please try to arrive during business hours where possible (our team are available 7 days a week as late as 8 pm).
Early check-in (12 pm/noon and in some cases earlier) can usually be offered for an additional charge. Please request this at the time of booking or at least 24 hours prior to your arrival.
Check-out Times
Check-out is to be completed by 10 a.m. on your day of departure unless 'Late check-out' has been purchased.
Late check-out (by 12 p.m./noon or as agreed in writing) can usually be offered for an additional charge. This request should be made at time of booking or at least 24 hours prior to your departure.
Cleaning at departure - Guest Responsibilities
Where a cleaning cost is included in the booking total, this amount covers the standard clean time indicated in the listing or arrival information.
•Additional costs will apply in the event of any unreasonable/excessive cleaning (measured as time taken over and above the standard clean time), unreasonable/excessive need for rubbish removal (beyond the amounts we specify we will handle) and/or in the event that housekeepers are delayed due to late check out that has not been agreed.
•Additional time is charged at a rate of $60.00/hour + GST.
•Any dumping fees or other reasonable costs incurred in restoring the property to condition prior to the stay may also be billed.
Guest Responsibilities:
•Leave the property tidy with dishes done & linen left on beds & towels on bathroom floors
•Clean BBQ & oven if used during the stay (cleaning equipment provided)
•Turn off all heating/cooling & non-essential running appliances
•Ensure the property keys are left on the bed when departing
•Please leave a note or contact us if anything has been broken or lost during the stay or if there are maintenance issues requiring our attention
•Complete checkout by the agreed time.

Neighbours - Peace, Privacy & Comfort
The Guest shall not make noise or disturbance that amounts to a breach of the neighbours' peace, privacy or comfort. Guests must take care to avoid this at all times. Breach of this condition may result in termination of the accommodation contract and charges to the bond.
Some examples of noise or disturbance that may amount to a breach of peace include but are not limited to, loud music, loud voices, engine noise, construction activity, vehicle activity, and frequent coming and going or barking dogs.
•The existence of a breach of peace will be determined by Akaroa Lavender.
•Where this rule is breached, the Guest will be held liable for any associated charges or damages arising from the breach, including, but not limited to Akaroa Lavender's time spent dealing with the breach and income loss to Akaroa Lavender or the property owner in the event the breach affects Akaroa Lavender or the property owner's right to continue to offer the property as accommodation.

Pet Stays
Pets are generally welcome in some circumstances.
•Details of your pet should be included in the Comments section of the booking. This must include type of animal.
•Akaroa Lavender reserves the right to cancel bookings where a pet stay concerns us..
•Our acknowledgement and acceptance of your pet guest(s) are required before pets are permitted to stay.
•Well-behaved pets are welcome inside, but please do not let them onto any furniture (unless you have brought your own rugs/sheets to cover the furniture).
•Pets must not be left unattended at properties (inside or outside) at any time.
•When walking the Farm’s tracks dogs must always be restrained on a leash.
•Before departure, guests are required to remove ALL TRACES of an animal being present at the property. This includes (but is not restricted to) any fur/hair, food, stains, and smells. This also applies to any droppings around the property grounds - please complete a thorough check before you leave.
•Any damage caused during the stay must be repaired and reported to us when the damage occurs or is noticed. This includes damage to carpets, furniture, screens, paintwork, gardens etc. Any applicable costs will be charged to you.
•Any additional time that is spent cleaning up after animals will be charged to you.

Privacy Policy
This privacy policy sets out how we use and protect any information you give us when using this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect :
We may collect the following information: Name and job Title, Contact Information including email address, Demographic information such as postcode, preferences, and interests.
What we do with the information we gather: we require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided. To do this you need to opt in for this service. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
Information security: We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. Please be assured that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website's essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you cannot book flights or use any products or services on the Website that require you to log in. This information is confidential and will not be shared with anyone outside the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.
Links to other websites
Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information that we hold about you under the Privacy Act 2020 (Act) and its Information Privacy Principles (IPPs). If you believe that any information, we have recorded is incorrect or incomplete, please notify us by email or phone as soon as possible. We will promptly correct any information found to be incorrect.
Access to the property during a guest stay
In situations where complaints are raised by neighbours or concerns are held by the representatives of Akaroa Lavender or property owners, Akaroa Lavender reserves the right for Akaroa Lavender staff or representatives to enter the property to ensure the property is being adequately cared for and to take any actions deemed necessary to protect the property and the wellbeing of guests and the property owners.