PO Box 113, Turangi, North Island, 3353, New Zealand
Full refund for cancellations made greater than 24 hours of your activity start date.
Cancellations made within 24 hours of your activity start date are non-refundable.
If we need to cancel due to poor or unsafe weather conditions on the Tongariro Alpine Crossing, we offer a transfer of your ticket to another day of your choice or a full refund.
We reserve the right to cancel at short notice. If we arrive at the start point and there is a change in the weather, we may cancel due to safety reasons. In this instance, we offer a transfer of your ticket to another day that suits you or a full refund.
Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.